Suburbs Served | Duct Masters

Vicki Mackay

23:55 24 Feb 19

Once again Duct Master have completed a good clean of my duct system. Terence was very efficient and friendly. He had it done in no time.

Andre'

03:35 24 Jan 19

Just had Sadek finish cleaning our Cooling ducts and we could not be happier with his work. He has a pride and passion to do a great job. I was particularly impressed with his talking us through the process and showing us everything he was doing. Very thorough and professional. Will be happy to see him again next time.

Sheh Li Ong

03:40 19 Jan 19

I am very impressed with Sadek’s level of professionalism. He was punctual and a good communicator. Kept me informed of his work around my house and even gone beyond my expectations of what was expected of him. Very different from the previous experience that I had with another duct cleaning company.. He showed me the condition of my cooling unit before and after he has cleaned it and I am blown away by the transformation. I will most definitely recommend his service to all my friends. One very happy and satisfied customer...

Virginia Liu

00:20 18 Jan 19

Just had Sam from duct masters clean both our heating and cooling systems! He was very professional and explained each step clearly so I knew what he was doing. I would highly recommend him and duct masters for cleaning your heating and cleaning systems.

Luc Butcher

03:39 05 Dec 18

Sadek provided exceptional customer service and did an excellent, thorough job of cleaning our ducts. He really did go above and beyond, and I am an extremely happy customer! His fantastic communication skills are an asset to the team, for sure. All in all, a fabulous experience! Would recommend highly.

frances mcmanamon

08:48 02 Dec 18

I had my central heating ducts cleaned by this company last week. I was very happy with the job done by Terrence. He was very professional & explained the process in great detail. I would not hesitate to recommend them to friends & family.

Glen DSouza

00:35 18 Nov 18

I am a little late with this review but better late than never esp for Sam who was the tech who came across to service my ducts and kept me informed at every step of the way. I love how professionally he deal with the service call and at the end of it did an excellent job.

Richard Blakeman

11:14 16 Nov 18

Sadak cleaned our ducts for us this week and was very thorough, explained what he was doing, very clean, modern equipment , nothing too much trouble. Appreciated his feedback too on the state of our equipment and ducts and advice for the future. Good service all round. Many thanks.

Aimee Soutter

02:43 16 Nov 18

Has Sadek come and clean my ducts today. Went above and beyond has amazing costumer service skills and was a pleasure too deal with. Very happy ???? deserves a big Christmas bonus

Irene Ellis

05:46 15 Nov 18

We had our ducts cleaned by Sam yesterday and we were thoroughly impressed by his professionalism and his work. He explained everything and was extremely knowledgeable and very friendly. We would highly recommend Sam and duct masters and will definitely use them again.

Joe

04:07 08 Nov 18

I rarely post reviews but feel compelled to rate the service I received from Sadek and Sam today as simply excellent. And from their service report at completion, it seems I won't need to call them again for quite some time. Professionalism at its best.

Jannelle Ye

10:19 01 Nov 18

Had ducts cleaned by Duct Masters last week, very happy with the service. Office staff very helpful and efficient, technichican was prompt and did an excellent. Will be using the company again and will also highly recommend Duct Masters to family and friends. Well Done.

H Yoo

20:04 18 Oct 18

Sam from Duct Masters did a fantastic job cleaning all the vents around our house. He was on time and carried out his tasks in very professional manner... We were so impressed with his thorough work as well as step by step explanations about his tasks. We would recommend Duct Masters to anyone who want their duct systems cleaned... Thank you very much!!!

Theresa McCarrey

01:06 24 Sep 18

Will definitely use this company again. After a very poor experience with a different company, I was reluctant to try somewhere else in case I was given the same service. The service received today was outstanding. Terence was on time, efficient, and very friendly. He had to contend with some kid chaos, being that it's school holidays, but did so with a smile and a little chat with the kids. Would highly recommend. Thanks Terence.

Shelley Hart

06:56 17 Sep 18

Today I had Sam from Duct Masters come out to my house. Sam was a lovely, friendly guy with a very professional attitude. He did a very thorough job and was extremely polite and let me know what he was doing and why - thanks Sam.

Renata Cramer

04:14 08 Sep 18

Sadek from Duct Masters came this past week to clean our heating and cooling ducts. Pardon the pun, but what a breath of fresh air it was to have a person do great work for you with such professionalism. Great advice for the future and a fine example of excellent customer service.

Susan Robilliard

08:28 07 Sep 18

Great service from Ben today, here in Melton. On time, and extremely polite. All ductwork cleaned with a minimum of fuss. Can recommend this company 100%

Belinda Cahill

06:59 06 Sep 18

Terrence cleaned our heating ducts and evaporative cooling. He was on time, polite and very efficient. He did a great job. He also gave us some good advice for the future. Thank you, we will be calling you again in the future. Belinda

Ben Jarvie

07:09 30 Aug 18

Just had Sam complete the Duct Cleaning of our home in Greensborough after meeting him on another job in Hawthorn whereby I asked for some information on the service, as we have never had it done before. He provided a detailed breakdown of how the service works when we chatted road side, which gave me the vote of confidence to call the office and book Sam to come out the following day. Sam was on time, friendly & continued to walk me through the entire process from start to end! Happy Customer would strongly recommend this company & to the boss @ Duct Cleaning Melbourne Sam is truly a asset to your business.

Simon Conlon

23:01 28 Aug 18

Sam was great. Quick, clear, helpful and was done at exactly the time he said he would be right at the start of the job. Sam talked me through exactly what he was doing and what state my system was in. Almost disappointing to find a great service and only need them once every 2 years. Do you fix cars?!

Kate Saunders

01:32 24 Aug 18

Thank you so much!! What a huge difference the clean has made! Sadek was very professional and so lovely and friendly. Very highly recommended ?? ?? ?? ?? ??

Steven Panter

02:15 18 Aug 18

Terrence, from Duct Master came today to clean my heating ducts. Terrence arrived on time, quickly went about cleaning my ducts, and cleaned up after himself. Terrence was fast, polite and friendly. Additionally, Terrence pointed out an issue that I need to attend to, and given my system is probably close to 15 years old, made maintenance suggestions, that I appreciate. I will happily use Duct Masters again in the future.

Genevieve Marett

03:05 17 Aug 18

Sadek came over today, and we couldn't have wanted anyone better! He was punctual, professional and extremely knowledgeable. Sadek did a very comprehensive job, and encouraged me to ask any questions as he went. I will definitely be calling them again next time.

Peter D.

01:51 15 Aug 18

All those positive reviews are to be believed. Sadek is a great ambassador for the company, informing us every step of the way. He was quick, thorough and clean without any fuss. We've used Duct Masters for 9 years now and prices are very reasonable.

christine anderson

03:01 06 Aug 18

First time we have used Duct Masters and Sadek did a great job. Detailed what he was going to do and then gave a through brief on completion. Very good ambassador for the company.

Anthony Dirindin

04:41 04 Aug 18

Customer service was brilliant. Terrence explained everything very well and we were very happy with the job he did. Would recommend to friends and family.

Graham Mascurine

09:30 31 Jul 18

We had our heating and cooling cleaned in the last week. Sadek was very good and efficient , along the way explaining what he is doing. He had everything completed in the stipulated time. Very professional and thorough, would definitely recommend

Danielle Cope

01:56 26 Jul 18

Very happy with Duct Master’s service. Arrived on time and carried out the job professionally. Most impressed with Sam’s courteous manner and communication. Thank you.

James Graham

04:51 24 Jul 18

We just had Sam complete our clean and inspection. He was very professional, did a thorough job and left the house spotlessly clean. We'd certainly use Duct Masters again and recommend them too.

Chrissy

04:49 17 Jul 18

Just had our heating ducts cleaned by Sadek, he was an absolute champion! He thoroughly explained and showed me how it all works so I understood what he was doing. He was very professional, polite and friendly. As we recently moved into our house I wanted to be sure that everything was cleaned properly, let’s just say he deserves a beer after this job. Thank you again Sadek ?

sophie du

02:32 07 Jul 18

Sadek just came and cleaned my ducted heating, he was professional and efficient, and he is really nice and explained what he was doing. I was with him from the start to the end of this job and I'm 100% satisfied with his service, manner and of course the result.

Dhanish Nowfil

06:49 05 Jul 18

We are extremely happy with the Service provided by Sadek. He was very friendly and passionate about his job and went out the way to explain the process to us.Will definitely use them next time and very happy to recommend Sadek to friends and Family. Great service and Great Results.

Tt T

06:19 04 Jul 18

Sadek did an excellent job. He always try to help and provide a 100% good services. I definitely will recommend him to all my friends.

caroline geaney

10:37 27 Jun 18

Just today we have had our heating vents cleaned by Sadek and we have already noticed the difference it has made in our house. Great customer service and I was really appreciative of Sadek taking the time to explain to me what was done and if we had any questions who we could contact. Punctual and very professional. Thank you

Aca Home Improvements

03:33 18 Jun 18

Great service and great people to deal with. The sales term are very professions in answering all the question about duct cleaning, the highly skilled installer term are very friendly and efficiency. Thank you to duct masters

Herman & Sylvia Santoso

07:15 16 Jun 18

We've had our heater cleaned recently and we're very happy with the service. Our technician Sadek is friendly, professional, thorough and honest. He went the extra miles to make sure our heating unit is really clean. Thanks again Sadek!

vjeko sim

02:23 15 Jun 18

Sadek came around last week and did an excellent job explaining what he was doing and showing us the amount of dust he was extracting. Great job Great service Great result What else can you ask for..

Judi Bernshaw

00:33 09 Jun 18

I've just had my house ducts cleaned out this morning by Sadek and Amir. They were prompt, efficient, and friendly. They went out of their way for me, and explained everything well. I will have them back next time, and I'm very happy to recommend them.

Lorraine Poyner

06:45 08 Jun 18

We have just had our heating cleaned by Sadek and he did the best job. He was quick but very thorough and explained what he was doing and why which I appreciated. Our heating was very bad and not cleaned for a long time but now I am sure we will breath easier. Definitely recommend having it done by this company and do ask for Sadie.

Simon Bailey

10:19 29 May 18

Terence from Duct Masters has just left after working with his colleague Alex to undertake a full duct replacement here at my home. Terence provided fantastic service from his first visit to prepare a quote. The difference in the heating now that the ducts have been replaced is amazing. The quality of the work is great and Terence left everything spotlessly clean. I think I'll have to turn the thermostat down at least two degrees, because the house is so much warmer than it has ever been. Air is flowing evenly throughout the house, which has never been achievable until now. A great experience all 'round. Highly recommended. :)

ema utatao

03:38 17 May 18

The technician Sadek, was punctual, friendly and was very informative. He was very cautious of not damaging household structure and appliances. I would not hesitate to recommend him to clients. Thank you Angela for assigning Sadek to service my heating system. One thing in life I appreciate is customer service. I would use them in the near future.

Edward Wittich

06:20 02 May 18

Visited by Sadek 02/05/2018. He had been out to our house once before so was a pleasure to meet him again. He is an excellent master of his craft and has done a great job (12 ducts in floor plus return air duct; heating fan motor;sanitized and deoderized system and also conducted the CO test. He is an excellent communicator and is very approachable and friendly re discussing any issues etc. A very happy and satisfied customer. Edward of Mount Eliza

Celia C

05:36 27 Apr 18

Sadek was very friendly and professional. He explained thoroughly what he was doing and answered all my silly questions patiently. He even helped fixing my broken vent cover without me asking. Duct Masters, you have gained a happy customer and I would definitely recommend your service to my friends and family.

Maria Galati

01:15 26 Apr 18

Sadek was professional and sure had his work cut out for him today as I have never had my ducts cleaned. He went above and beyond what I expected as far as vacuuming my carpet and cleaned all my surroundings. He was courteous and friendly. I have recommend him to my sister and will make sure I tell all my family and friends how important it is to get your ducts cleaned every two years after the amount of gunk that I saw retrieved from my ducts and return. I am satisfied and know we will only be breathing clean air from now on. Thankyou once again.

Maddy Hagger

04:58 20 Apr 18

Sadek was not only lovely but great at what he does! Went above and beyond and did a great job! I feel so much better now knowing my ducts are clean and safe! Would highly recommend! Thank you :-)

T Hsiao

11:27 11 Apr 18

I was very happy with their cleaning service which was very professional and quickly done without any fuss. It’s also such a relief of mind to have clean air circulating inside of the house. Very satisfied!

brendon lennon

02:05 21 Nov 16

Hi there, I just want to say how pleased I am with Sadek today. He was professional and did a great job. Thank you. Regards, Brendon Lennon

Helen Blunden

04:58 14 Sep 16

Very happy with the service. The man who did the work was courteous and explained what he was doing. They were prompt in arriving and left everything tidy. Will use again as they are also quite price competitive.

Edward

22:48 25 Jul 16

Service person was prompt and helpful. Advised me that there was a vulnerable section in my duct so he didn't clean all the way to ensure duct was not damaged. Then proceeded to charge me less for the job because of this. I have used Duct Masters 3 times already and would happily recommend to others.

Joe Nathan

22:16 13 Jul 16

This is the first time I used Duct Masters service, very happy. Staff is very friendly and helpful. I will call them next time for sure. The price is reasonable ($227 for cleaning 5 points ducted gas heating, free carbon monoxide test, and no call out fee), you can go and check with other companies but not much different. What I love about Duct Masters is that they didn't charge me $50 for the call out fee (other company did), and they didn't charge me for the carbon monoxide test, they offer it free (which cost $100 if you go with other companies). I would definitely recommend Duct Masters to all of my friends.

Male Boba

06:13 04 Jul 16

Great service and great result! Turned up when they said they would, very professional staff who were very quick. The difference between before and after is just amazing. Can't recommend this highly enough - especially if you have small children with asthma!